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Canada Life Services

The insurance company that administers TimCare Flex is Canada Life. You should contact Canada Life to:

  • Enrol in TimCare Flex or make coverage changes

  • Get coverage details

  • Find forms

  • File claims online

  • Get help or ask questions

Here’s a summary of ongoing Canada Life resources and how to access them:

GroupNet Flex enrolment site

What you can do there:

  • Enrol
  • Make a life event change
  • Review your coverage
  • Update beneficiary information
  • See plan details

GroupNet for Plan Members

What you can do there:

  • File a claim
  • See claim history details
  • Sign up for direct deposit
  • Find your plan booklet
  • Use the prescription drug coverage search tool
  • Get wellness information
  • Find forms, including approval forms for prescription drugs

 

The first time you visit, you will need to register and create a username and password

Watch this video to get details on how to register and create your username and password: How to sign up for GroupNet for Plan Members and direct deposit

  • GroupNet Mobile App

What you can do there:

  • File a claim
  • View claim history
  • See coverage details
  • Sign up for direct deposit

Download the app on your Android, Blackberry, or Apple Device

Use your GroupNet for Plan Members username and password to access

Call Center

What you can do there:

  • Help with enrolment
  • Questions about your benefits and claims
  • Assistance with GroupNet for Plan Members

1-855-597-7625

Email

What you can do there:

  • Questions about your benefits and claims

Log on to GroupNet for Plan Members, then click “contact”

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How To Submit Claims

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